Managing Whitelisted Wallets
Once an address is verified, your organization can manage it from Profile → Whitelisted Wallets — change which wallet receives a product's withdrawals, or retire a deposit wallet you no longer use.
Both actions are requested by the client and approved by Tesseract. Nothing changes silently: a request stays pending until a Tesseract operator actions it, so a payout address can't be redirected — and a wallet can't be retired — without that review.
Who can do what: changing a product's withdrawal address — and cancelling such a request — is Admin-only. Deactivating a deposit wallet (and cancelling a pending deactivation) can be done by a Whitelisting Manager or an Admin. See Team Management.
Wallet states
Each wallet in the list shows its state as colour-coded tags:
Deposit
Whitelisted and deposited from — usable for deposits.
Withdrawal
The product's current payout address. Each product has exactly one at any time.
Pending
A change or deactivation for this wallet is awaiting Tesseract approval.
Inactive
The wallet has been deactivated. It stays listed as a record and can be brought back by re-verifying it.
A wallet can be both Deposit and Withdrawal — a product's payout address always starts as a wallet you've deposited from.
Changing a product's withdrawal address
By default, a product pays out to the first wallet you whitelisted and deposited from. To route withdrawals elsewhere:
Open Whitelisted Wallets and choose Change withdrawal address on the product.
Pick the new address. Only wallets you have already whitelisted and deposited from are offered — there is no free-text address entry, and the current payout address isn't selectable.
Submit. The request enters a Pending state and appears for Tesseract operators to review.
The change only takes effect once Tesseract approves it. Until then:
The current payout address stays active — withdrawals already made are unaffected.
New withdrawals for that product are paused and can't be started, with a notice explaining why. Other products are unaffected — holds are per product.
Any Admin in the organization can cancel the pending request at any time before it's actioned; the current address stays in place and the hold releases.
If Tesseract can't confirm the new address, the operator rejects the request — the current address is kept and the hold releases. On approval, the Withdrawal tag moves to the new wallet and future withdrawals for that product route there.
A change can't be requested for a product that already has a withdrawal in progress — wait until it settles.
Deactivating a deposit wallet
To retire a deposit wallet you no longer use, choose Deactivate wallet on it.
Deactivation is not immediate and is not a deletion. It creates a pending request that a Tesseract operator confirms out-of-band. While pending, the wallet keeps working for deposits. On confirmation:
The wallet is marked Inactive — its Deposit tag is replaced.
It stays visible in the list as a historical record.
Later deposits from it are quarantined for review rather than credited automatically.
A wallet can't be deactivated while it is a product's active withdrawal address, or while it's the target of a pending withdrawal-address change. To retire a wallet that is also a payout address, first change that product's withdrawal address away from it, then deactivate it.
To use an inactive wallet again, simply re-verify it (deposit → verification link → confirm ownership). Completing verification restores its Deposit tag — there is no separate "reactivate" step.
Approvals & timing
Because Earn Direct payouts are controlled by Tesseract, approval sits on the Tesseract side. Operators action requests after completing the required compliance checks (including the Sumsub / Fireblocks steps that can't be automated), so a request may sit Pending briefly — for example over a weekend when no operator is available. This is expected and keeps the control step evidenced rather than automatic.
Activity log
Every step — requested, approved / effective, rejected, cancelled, and wallet deactivations — is recorded in the organization's Activity tab, showing who did what, when, and the outcome (including the old → new address for changes). See Organizations → Activity log.
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